Shipping Policy

We ship orders to all US states and territories, Puerto Rico, Hawaii and Alaska, APO/FPO addresses, PO boxes.

Processing Time

After receiving your order, it normally takes 2-5 business days for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.

The shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to an invalid address, the customs clearance procedures or other causes.

About Tax

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any,these charges must be paid by the customers.Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, HAO Jewellery cannot declare purchased items as a gift or list an amount that lower than the actual product price.

Shipping Status

You will receive an email informing you that the order has shipped. The email will include a tracking number. Information about any back ordered or cancelled items will be included in a separate email. You can also check the status of your order by logging into My Account. Click on "Orders" to review order status and to obtain a tracking number. We may ship your order with separate packages, items which have inventory will be shipped first.